Shipping policy

Shipping Policy

Thank you for shopping at Prime Mega Store (primemegastore.online). We are committed to delivering your orders quickly and safely. Please read our shipping policy carefully.

1. Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • During high-demand periods, processing times may be slightly extended.

Once your order is confirmed, you will receive an order confirmation message.

2. Shipping Time

We currently ship across Pakistan.

  • Standard Delivery Time: 3–7 business days

  • Delivery time may vary depending on your city and courier service availability.

Remote areas may require additional delivery time.

3. Shipping Charges

  • Shipping charges are calculated at checkout.

  • We may offer Free Shipping on selected products or promotional campaigns.

  • Any shipping fees will be clearly displayed before completing your purchase.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email (if provided).
You can use this tracking number to monitor your parcel through the courier service.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please ensure:

  • You provide a correct shipping address.

  • Your phone number is active and reachable.

  • Someone is available at the delivery address to receive the parcel.

Failure to respond to confirmation calls may result in order cancellation.

6. Delayed or Lost Packages

If your order is delayed beyond the expected delivery time:

  • Please contact us at: [Primemegastore.online@gmail.com]Provide your order number for quick assistance.

We will coordinate with the courier service to resolve the issue as soon as possible.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

8. Damaged Items

If you receive a damaged item:

  • Contact us within 24 hours of delivery.

  • Provide clear pictures or video proof.

  • Keep the original packaging.

We will review your case and provide a replacement or suitable solution.